We’ll email you tracking details for your order. You can follow its progress on our Track Order page.

Carrier updates normally appear within 24–72 hours after dispatch. A “label created” status does not necessarily mean the carrier has received your parcel. If tracking has not activated after this period, contact info@trymaisonrose.com for help.

Order preparation normally takes 1–3 business days. Estimated delivery times, including processing, are:

• United States: 8–17 business days total, including 7–14 business days in transit.
• Other supported destinations: 6–17 business days total, including 5–14 business days in transit.

Orders received after 5:00 PM GMT (UTC+0), at weekends, or on UK public holidays begin processing on the next business day. Business days are Monday–Friday, excluding UK public holidays.

Delivery times are estimates. Customs clearance, local holidays, and carrier delays may affect arrival. See our Shipping Policy for shipping charges, full details, and help with delayed deliveries.

Yes. You can request an eligible return or exchange within 30 calendar days of receiving your item. Email info@trymaisonrose.com with your order reference for instructions and the correct return address. Under our voluntary policy, send the item back within 14 calendar days after we provide those instructions.

For change-of-mind returns, items must be unused, unworn, unwashed, unaltered, and undamaged, with supplied tags, accessories, and manuals. Reasonable inspection or trying on is allowed. Include original packaging where reasonably available. Product exclusions apply as explained in our Return & Refund Policy.

Customers pay change-of-mind return postage. We cover necessary return postage for faulty, damaged, incorrect, or materially misdescribed goods. There are no restocking or return administration fees.

Exchanges depend on availability. We will confirm any price difference and replacement delivery charge before you agree.

Our voluntary return conditions and 30-day window do not limit your statutory cancellation rights or rights concerning faulty or misdescribed goods. The full policy explains applicable deadlines and refund terms.

Contact us at info@trymaisonrose.com, call +44 20 37696285, or use our Contact Us form.

Our support team is available Monday–Friday, 9:00 AM–5:00 PM GMT (UTC+0). We are closed on Saturdays and Sundays.

We aim to reply within one business day. Messages received outside support hours are reviewed when we reopen. If your question concerns an order, please include your order number, if available, and the email address used at checkout.