Payment Policy

Last updated: March 17, 2026

At Maison Rose (operated by STMSD LTD), we are committed to providing a secure, transparent, and seamless checkout experience for all our customers. This Payment Policy outlines the accepted payment methods, currency, and security measures we employ to protect your financial information.

Accepted Payment Methods

We offer a variety of secure payment options to ensure a convenient shopping experience. You can complete your purchase using any of the following methods:

Credit and Debit Cards:
    • Visa
    • Mastercard
    • American Express
    • Discover
    • Diners Club
    Digital Wallets & Express Checkout:
    • Apple Pay
    • Google Pay
    • Shop Pay
    • PayPal
    Flexible Payment Options:
    • Klarna (Pay Later / Installments)
    All payments must be made in full at the time of placing the order, unless you are using a flexible payment option like Klarna, which is subject to their specific terms and approval process.

    Currency and Pricing

    All prices displayed on our website are in US Dollars (USD).
    If you are purchasing from outside the United States using a credit card denominated in a different currency, your bank or credit card company will automatically convert the transaction to your local currency based on their current exchange rates. Please note that your bank may charge additional foreign transaction fees, for which Maison Rose is not responsible.

    Payment Security

    Your security is our top priority. We do not store, process, or have access to your full credit card details on our servers.
    Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    All transactions are encrypted using Secure Socket Layer (SSL) technology.

    Order Processing and Billing

    When you place an order, your selected payment method will be authorized and charged immediately to secure your items and begin the fulfillment process.
    If your payment is declined or fails, your order will not be processed. Please ensure that your billing address matches the address associated with your payment method to avoid any verification delays or declines.

    Refunds

    If you are eligible for a refund in accordance with our , the funds will be credited back to the original method of payment used during checkout.
    We cannot issue refunds to a different card or account. Please allow up to 10 business days for the refund to be processed and officially posted to your account by your bank or credit card issuer.

    Contact Information

    If you have any questions or concerns regarding your payment, please contact our support team:
    • Email: info@trymaisonrose.com
    • Phone: +44 20 37696285
    • Company: STMSD LTD (Trading as Maison Rose)
    • Address: Shelton Street 71-75 Covent Garden, WC2H 9JQ London, United Kingdom
    • Company Number: 16220363