Payment Policy

Last updated: September 25, 2026

Maison Rose is operated by STMSD LTD, a company registered in the United Kingdom under company number 16220363. This Payment Policy explains pricing, payment processing, optional charges, recurring payments, and refunds for purchases at trymaisonrose.com.

Please read it alongside our Terms of Service, Shipping Policy, and Return & Refund Policy.

1. Accepted Payment Methods

You can pay using the payment methods displayed for your order at checkout. Availability depends on your country, selected currency, device, and the payment provider's eligibility requirements.

Available options may include:

• Visa, Mastercard, American Express, Discover, and Diners Club cards.
  
• Apple Pay, Google Pay, and Shop Pay.
  
• Other local payment methods shown at checkout.
  
• Klarna, where offered to eligible customers.

If you choose an instalment or pay-later option, review the provider's payment schedule, approval requirements, and any interest or fees before agreeing. Instalments for a purchase are separate from a product subscription.

2. Prices and Currency

Prices are shown in the currency displayed on the website and at checkout. Amounts marked USD are in US dollars. Other supported currencies may be available for different markets.

Review your selected products, quantities, discounts, currency, and order total before submitting payment. The amount and currency shown at the final payment step are the amount and currency we submit for payment processing.

If your card or account uses a different currency, your bank or payment provider may apply its own exchange rate and foreign transaction fees. These charges are set by that provider.

Prices may change for future purchases. We will not increase the agreed price of an accepted order without your agreement. Pricing errors and order acceptance are addressed in our Terms of Service.

3. Shipping, Taxes, and Additional Charges

Before you place your order, checkout shows the product charges, applicable discounts, delivery charge, any paid extras you have selected, taxes collected by us, and the total payable to Maison Rose. Shipping rates and free-shipping eligibility are explained in our Shipping Policy.

International deliveries may be subject to import duties, taxes, or carrier clearance charges not collected at checkout. Such charges are payable by the recipient only where legally applicable and not already prepaid or included. We remain responsible for amounts and disclosures that the law requires us to handle. See the Shipping Policy for details.

An optional paid extra, such as Shipping Protection, must be separately identified with its price and requires your affirmative agreement. A preselected option or failure to remove an extra does not, by itself, constitute consent. You can review and remove optional extras before placing your order.

Shipping Protection is not required to purchase products, report a delivery problem, or exercise your statutory rights.

4. Payment Authorisation and Order Processing

By submitting payment, you confirm that you are authorised to use the selected payment method and authorise the agreed charge.

Your provider may require additional authentication. A payment may first appear as a pending authorisation before becoming a completed charge. Depending on the payment method and processing arrangements, payment may be collected when you place your order or subsequently during order processing.

A pending authorisation is not necessarily a completed charge. Payment or an automated order acknowledgement does not, by itself, establish acceptance of your order; acceptance is governed by our Terms of Service.

If we cannot accept or fulfil an order, we will notify you and release the relevant authorisation or refund amounts already collected, including applicable delivery charges, in accordance with your rights.

5. Failed, Pending, or Duplicate Payments

If payment fails, check your billing details and complete any authentication requested by your payment provider. Contact the provider if it continues to decline payment.

If you see a pending transaction but have not received an order confirmation, contact us before submitting the same order again. Your bank controls when an unused authorisation disappears from your account.

If you believe you have been charged twice, send us your order reference, the transaction dates, and the amounts. We will check the payments and correct any confirmed duplicate charge. Please do not send full card numbers or security codes.

6. Payment Security and Privacy

Our store uses Shopify's ecommerce platform and checkout infrastructure. Payment details are processed through the payment services available at checkout, which may apply their own authentication requirements and privacy notices.

Use the secure checkout to enter payment details. Do not send card numbers, card security codes, passwords, or bank authentication codes through email or our contact form.

Our Privacy Policy explains how we handle personal information associated with orders and customer support.

7. Promotions and Recurring Payments

Promotional prices, discounts, bundles, and gift conditions must be explained before you purchase. Any discount applied to your order is reflected in the order summary.

A one-time purchase or acceptance of a complimentary gift is not consent to future charges. A subscription or other recurring payment arrangement requires your separate, express agreement.

Before you enrol in a recurring offer, its terms must clearly identify the product or service, initial payment, future payment amount and currency, billing frequency, when paid renewals begin, any delivery charges or minimum commitment, and how to cancel. An introductory free or discounted period does not remove these disclosure and consent requirements.

For a subscription you have expressly agreed to, payments continue at the disclosed interval until cancellation takes effect, subject to the agreed terms and applicable law. Material changes require advance notice and any consent required by law.

To cancel future renewals, use your subscription-management link or email info@trymaisonrose.com before the next charge is due. A delay in our response will not invalidate a clear, identifiable cancellation request sent in time. Cancelling future renewals does not automatically cancel an order already validly placed; applicable return and cancellation rights remain available.

Further details are provided in Section 22 of our Terms of Service.

8. Refunds

Refund eligibility, amounts, delivery-charge refunds, and return procedures follow our Return & Refund Policy and applicable law.

For an eligible returned item, we issue the refund within 10 business days after receiving the item, or sooner where a statutory deadline applies. Inspection and approval are included within this period. Business days are Monday–Friday, excluding UK public holidays.

Refunds for cancelled, delayed, unshipped, or undelivered orders follow the applicable deadlines in our Return & Refund Policy and Shipping Policy. A return is not required for goods you never received, and any shorter legal refund deadline takes priority.

Refunds are normally processed to the original payment method in the original transaction currency. If that method cannot receive the refund, we will work with you and the payment provider to arrange a lawful alternative with your express agreement. We will not impose store credit where you are entitled to a monetary refund.

Your bank or payment provider may need additional time to display a processed refund. If the original card has expired or been replaced, contact your bank about how it routes the credit. Contact us if a refund is missing so we can investigate and provide a reference where available.

Where your bank converts currencies, exchange-rate changes or its own fees may affect the amount shown in your account currency. This does not reduce the refund amount we owe you in the original transaction currency or limit your statutory rights.

9. Billing Questions and Payment Disputes

If you do not recognise a charge or believe the amount is incorrect, contact us with the transaction date, amount, and any order reference so we can investigate.

You may also contact your bank or payment provider. Contacting Maison Rose is not a condition that removes or delays your statutory rights, payment dispute rights, or applicable deadlines.

10. Contact Us

Maison Rose — operated by STMSD LTD
Company registration number: 16220363
Business correspondence address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: info@trymaisonrose.com
Phone: +44 20 37696285
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM GMT (UTC+0)
Contact page: Contact Us

For product returns, use the return destination confirmed by our support team rather than automatically using the business correspondence address.