Terms of service
Last updated: November 16, 2025
This website is managed and operated by Maison Rose, a trading name of STMSD LTD. Throughout the site, the terms “we”, “us” and “our” refer to Maison Rose (STMSD LTD). By accessing this website, including all information, resources, and services available, you agree to comply with and be bound by the terms, policies, and notices outlined here.
When you visit our site and/or make a purchase, you are using our “Service” and agree to the following Terms of Service (“Terms”). These Terms apply to all visitors and users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
We ask that you read these Terms of Service carefully before using our website. By accessing or using any part of the site, you confirm your agreement to these Terms. If you do not agree with all the terms and conditions, you may not access the website or use any of our services. If these Terms are considered an offer, acceptance is limited exclusively to these Terms.
Any new features, updates, or tools added to the current store will also fall under these Terms of Service. You can always review the latest version of the Terms on this page. Maison Rose reserves the right to update, modify, or replace any section of these Terms by posting changes on our website. It is your responsibility to review this page regularly for updates. Continuing to use or access the website after changes are posted means you accept those modifications.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.
Section 1 – Online Store Terms
By accepting these Terms of Service, you confirm that you are of legal age in your state or province of residence, or that you have obtained proper consent to allow any of your minor dependents to use this website. You agree not to use our products or services for any unlawful or unauthorized purpose, and not to violate any laws in your jurisdiction (including, but not limited to, copyright regulations). You also agree not to upload, share, or distribute any viruses, malware, or code of a harmful nature. Any breach or violation of these Terms may result in the immediate suspension or termination of your access to our Services.
Section 2 – General Conditions
Maison Rose reserves the right to refuse service to anyone, at any time, for any reason. You understand and acknowledge that your content (excluding credit card details) may be transferred unencrypted across various networks and may involve (a) transmissions over multiple systems, and (b) changes required to meet technical specifications of connecting networks or devices. Credit card data is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, including any contact on the website through which the Service is provided, without our express written consent. The section titles used in this agreement are included for clarity and convenience only, and do not limit or otherwise affect these Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
Maison Rose is not responsible if any information on this site is inaccurate, incomplete, or outdated. All content provided here is intended for general informational purposes only and should not be the only basis for making decisions without consulting more reliable, complete, or timely sources of information. Some content may include historical references which are not current and are provided only for your reference. We reserve the right to update or modify site content at any time, but we are not obligated to do so. It is your responsibility to stay informed about any changes made to our site.
Section 4 – Modifications to the Service and Prices
All product prices are subject to change at any time without prior notice. Maison Rose reserves the right to modify, update, or discontinue the Service (or any part of it) at our sole discretion, at any time, and without notice. We will not be held responsible or liable to you, or to any third party, for any price change, modification, suspension, or discontinuation of the Service.
Section 5 – Products or Services
Certain products or services may be offered exclusively online through our website. These items may be available in limited quantities and can only be returned or exchanged in accordance with our Refund Policy, available here: https://trymaisonrose.com/pages/refund-policy
We make every effort to display our products as accurately as possible, including colors and images. However, we cannot guarantee that your computer or device screen will always display colors correctly. Maison Rose reserves the right, though not the obligation, to limit the sale of our products or services to any person, region, or jurisdiction, and this decision may be made on a case-by-case basis. We may also limit product quantities offered. All product descriptions and prices are subject to change at any time, without notice, at our sole discretion. We further reserve the right to discontinue any product at any time. Any offer for a product or service made on this website is void where prohibited. We do not warrant that the quality of products, services, information, or other material you purchase will meet your personal expectations, nor do we guarantee that any errors in the service will be corrected.
Section 6 – Accuracy of Billing and Account Information
Maison Rose reserves the right to refuse any order you place with us. At our discretion, we may limit or cancel quantities purchased per person, per household, or per order. Restrictions may apply to orders made under the same customer account, using the same credit card, or orders that share the same billing and/or shipping address. In the event we modify or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time the order was made. We also reserve the right to restrict or refuse any orders that, in our judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account details for all transactions made at Maison Rose. It is your responsibility to promptly update your account and other necessary information, including email address, payment card numbers, and expiration dates, so that we can process your transactions smoothly and contact you if needed.
Section 7 – Optional Tools
From time to time, Maison Rose may provide you with access to third-party tools that we neither monitor nor control. You acknowledge and agree that these tools are provided “as is” and “as available,” without any warranties, guarantees, or conditions of any kind, and without any endorsement. We will not be held liable for any issues or damages that may arise from your use of these optional third-party tools. Any use of optional tools made available on our website is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with, and approve of, the terms provided by the relevant third-party provider(s). In the future, we may also introduce new services, features, or tools through this website (including new resources or functionalities). Any such additions will also be governed by these Terms of Service.
Section 8 – Third-Party Links
Our website may include content, products, or services that originate from third parties. Links provided on our site may direct you to third-party websites that are not owned or controlled by Maison Rose. We are not responsible for examining or evaluating the content, accuracy, or reliability of third-party materials, websites, products, or services, and we do not assume any liability for them. Maison Rose is not liable for any harm or damages that may result from the purchase, use, or reliance on goods, services, resources, or content obtained from third-party websites. Before engaging in any transaction with a third-party site, we strongly recommend reviewing their policies and terms to ensure you understand them. Any complaints, concerns, claims, or questions about products or services provided by third parties must be directed to the relevant third-party provider.
Section 9 – User Comments, Feedback and Other Submissions
If, at our request, you send specific submissions (for example, contest entries) or without a request send creative ideas, suggestions, proposals, or other materials (collectively “comments”), you agree that Maison Rose may use these at any time, without restriction. This includes the right to edit, copy, publish, translate, distribute, or otherwise use your comments in any medium. We are not obligated to (1) keep comments confidential, (2) compensate you for any comments, or (3) respond to any comments. We may, but are not required to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any third-party’s intellectual property or these Terms of Service. You agree that your comments will not violate the rights of any third-party, including copyright, trademark, privacy, or other personal or proprietary rights. You also agree that your comments will not include unlawful, abusive, or obscene material, nor contain viruses or malware that could disrupt the Service or related websites. You may not use a false email address, impersonate someone else, or mislead us or third parties about the origin of any comments. You are solely responsible for the comments you make and their accuracy. Maison Rose assumes no responsibility or liability for any comments posted by you or by third parties.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which can be reviewed here: https://trymaisonrose.com/policies/privacy-policy
Section 11 – Errors, Inaccuracies and Omissions
From time to time, information on our site or within the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or availability. Maison Rose reserves the right to correct any such errors, inaccuracies, or omissions, and to update or change information, or cancel orders, if any details in the Service or on any related website are found to be inaccurate—without prior notice (even after you have placed your order). We are under no obligation to update, amend, or clarify information in the Service or on any related site, including but not limited to pricing information, unless required by law. No specific update or refresh date applied within the Service or on any related website should be taken to mean that all information has been modified or updated.
Section 12 – Prohibited Uses
In addition to restrictions set forth elsewhere in these Terms of Service, you are prohibited from using the site or its content for the following purposes: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any applicable international, federal, provincial, or state regulations, laws, or ordinances; (d) to infringe upon or violate intellectual property rights of Maison Rose or of others; (e) to harass, abuse, insult, harm, defame, slander, intimidate, disparage, or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any malicious code that may affect functionality of the Service or of any related websites; (h) to collect or track personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or bypass the security features of the Service, related websites, or the Internet. Maison Rose reserves the right to terminate your use of the Service or any related website for violating any of these prohibited uses.
Section 13 – Disclaimer of Warranties; Limitation of Liability
Maison Rose does not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that any results obtained from the use of the Service will be accurate or reliable. You acknowledge and agree that we may remove or suspend the Service at any time, for any period, without prior notice. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service, along with all products and services delivered to you through it, are (unless expressly stated otherwise by us) provided “as is” and “as available,” without warranties or conditions of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Maison Rose, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether arising from contract, tort (including negligence), strict liability, or otherwise. We are not liable for errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of the Service or any product, content, or material made available through it, even if advised of such possibilities. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those cases our liability shall be limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend, and hold harmless Maison Rose, along with our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand (including reasonable attorneys’ fees) made by any third-party due to or arising from your breach of these Terms of Service, violation of any law, or infringement of third-party rights.
Section 15 – Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent allowed by law. The unenforceable portion shall be considered severed from these Terms of Service, and this determination shall not affect the validity or enforceability of the remaining provisions.
Section 16 – Termination
All obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service remain in effect unless terminated by either you or Maison Rose. You may terminate them at any time by notifying us that you no longer wish to use our Services, or when you stop using our site. If, in our judgment, you fail (or we suspect that you have failed) to comply with any provision of these Terms of Service, we may terminate this agreement at any time without notice. In such cases, you will remain responsible for any amounts due up to the date of termination, and we may deny you further access to our Services (or any part thereof).
Section 17 – Entire Agreement
The failure of Maison Rose to enforce any right or provision of these Terms of Service shall not be considered a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted on this website, constitute the entire agreement and understanding between you and Maison Rose. They govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of these Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 18 – Governing Law
These Terms of Service and any separate agreements under which we provide you Services shall be governed by and interpreted in accordance with the laws of England and Wales.
Section 19 – Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page. Maison Rose reserves the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting changes to our website. It is your responsibility to check our website regularly for updates. By continuing to access or use our Service after changes are posted, you agree to be bound by the revised Terms of Service.
Section 20 – Contact Information
Questions regarding these Terms of Service should be sent to us at:
- Company: STMSD LTD (Trading as Maison Rose)
- Email: info@trymaisonrose.com
- Phone: +44 20 37696285
- Address: Shelton Street 71-75, Covent Garden, WC2H 9JQ, London, United Kingdom
- Company Number: 16220363