Promotions Policy

Last updated: September 25, 2026

This policy explains the terms for discounts, bundles, complimentary gifts, and other promotional offers at trymaisonrose.com. Maison Rose is operated by STMSD LTD, a company registered in the United Kingdom under company number 16220363.

Please read this policy alongside the conditions displayed with each offer and our Terms of Service, Payment Policy, Shipping Policy, and Return & Refund Policy. Nothing in a promotion removes your mandatory consumer rights.

1. Offer Conditions and Eligibility

Each promotion applies to the products, quantities, markets, and purchase conditions stated with that offer. Significant conditions, including any minimum spend, exclusions, redemption steps, quantity limits, and expiry date or time zone, will be clearly explained before you participate or pay.

Any material limit on gift or product availability will be disclosed with the offer. A general link to this policy does not replace the specific information you need to understand a promotion.

If a promotion is advertised as applying to every order without qualification, it applies to every order placed while that offer is in effect. We will not introduce undisclosed eligibility restrictions after you order.

2. Complimentary Gifts and Mystery Gifts

Where an offer includes a complimentary gift, the qualifying purchase conditions and number of gifts will be stated with the offer. Unless that offer specifies a different quantity, it includes one gift per qualifying order.

A complimentary gift has no separate purchase price. Standard delivery charges for the qualifying order may still apply as disclosed before payment. We will not add an undisclosed gift charge or increase delivery charges simply to recover the cost of a gift advertised as free.

For a Mystery Gift, the exact item, design, or colour may remain a surprise where this is clearly stated. The offer will still explain the nature of the gift, how it is provided, and any significant restrictions. Any promised category, quantity, or value remains part of the offer. Illustrations that do not show the actual gift will be identified as illustrative.

A complimentary gift is not redeemable for cash as an alternative to receiving it. This does not remove your rights if an advertised benefit is missing, faulty, or misdescribed.

If an advertised gift becomes unavailable after you order, we will contact you and offer an appropriate solution. Any substitute requires your agreement. If we cannot provide the advertised gift or an alternative you accept, you may cancel the order before dispatch for a full refund. If it has already been dispatched, we will arrange an appropriate remedy in accordance with your rights. We will not silently remove a promised gift from an accepted order.

3. Discount Codes and Combining Offers

Enter a promotional code in the relevant checkout field before submitting your order. The code must be valid for the products, market, and conditions stated in the offer. Applied discounts appear in your order summary.

Unless an offer expressly permits multiple discount codes, only one promotional code may be used per order. Whether a code can be combined with an automatic discount, bundle, or gift offer will be explained with the promotion.

Codes cannot normally be applied retrospectively unless the offer says otherwise. This does not prevent us from correcting a discount that should have applied or honouring a price already agreed with you.

Gift cards and store credit, where supported, are payment balances rather than promotional codes. Their use is subject to the conditions disclosed when issued and the payment options available at checkout.

If an advertised discount does not apply as expected, contact us so we can check the offer and your order.

4. Bundles, Multipacks, and Savings

A bundle or quantity offer identifies the included items, quantities, and total price before payment. For a buy-one-get-one or similar offer, the qualifying items and the item or items supplied free will be explained.

Any advertised saving relates to the product or bundle identified in the offer and a genuine, clearly explained reference price. Where a bundle saving is compared with purchasing its contents separately, the comparison uses the same products and quantities.

Prices and savings are shown in the displayed currency. Amounts marked USD are in US dollars. See our Payment Policy for currency and payment information.

5. Limited-Time and Limited-Stock Offers

Where an offer has a fixed end date or time, that deadline and its time zone will be shown with the promotion. Any countdown reflects the genuine remaining duration of the offer; it will not reset simply because you refresh or revisit the page.

Limited-stock statements reflect actual promotional availability. Once an offer ends or its disclosed allocation is exhausted, it will no longer be presented as available. Ending a promotion does not remove benefits already agreed for an accepted order.

6. Shipping Offers and Optional Extras

Free-shipping eligibility, delivery charges, and delivery estimates are explained in our Shipping Policy. For free-shipping thresholds, the qualifying subtotal is the product value after discounts and before delivery charges and taxes, as stated in that policy.

Free outbound shipping does not automatically include change-of-mind return postage or import charges. Any applicable charges are governed by our Shipping Policy, Return & Refund Policy, and your legal rights.

Optional paid extras, including Shipping Protection where offered, require your affirmative agreement and a clear price before payment. A preselected option or failure to remove an extra does not, by itself, constitute consent. Shipping Protection is not required to receive assistance or exercise your statutory rights.

7. Email Promotions and Privacy

If you provide an email address to receive or redeem an offer, we use it to administer that offer and communicate about your request or order. Promotional messages are handled in accordance with your choices and applicable law, as explained in our Privacy Policy.

You can unsubscribe from marketing emails using the link in those emails or by contacting us. Unsubscribing from marketing does not cancel an order or a paid subscription; please send a clear cancellation request if that is what you want. We may still send necessary order and customer-service messages.

8. Returns, Refunds, and Promotional Items

Sale, discounted, and promotional purchases follow our Return & Refund Policy. Promotional status does not remove rights relating to faulty, damaged, incorrect, or misdescribed goods.

Refunds reflect the amount actually paid for the returned items after applicable discounts. For partial bundle returns, we use the prices and discount allocation shown in your order, or a reasonable proportional allocation where individual paid prices were not stated. We will explain the calculation if you ask.

We will not retrospectively increase the price of items you keep or deduct an outbound shipping charge solely because a return reduces the retained order value below a promotional threshold.

You may keep a complimentary gift when returning the paid items unless a lawful requirement to return that gift was clearly disclosed before purchase. We will not retrospectively charge you for a gift or deduct an undisclosed gift value from your refund. A gift with no separate purchase price does not produce a separate cash refund, but applicable rights concerning defects or missing promised benefits remain unaffected.

Refund methods, processing times, return postage, and delivery-charge refunds follow the Return & Refund Policy. Any shorter statutory refund deadline takes priority.

9. Errors, Changes, and Order Acceptance

Order acceptance is governed by our Terms of Service. If we identify a material pricing or promotional error before accepting an order, we will explain it and give you the choice to proceed on corrected terms or receive a refund of any payment collected. We will not charge a higher amount without your agreement.

We may introduce new promotions or change future offers, subject to any commitments already made. We will not retrospectively remove benefits or worsen the material terms of an accepted order without your agreement or a lawful basis.

An error does not give us an unrestricted right to cancel an accepted order. Any cancellation remains subject to applicable law and your refund rights.

10. Contact Us

For questions about an offer, discount code, bundle, gift, or promotional charge, contact us with the relevant product or offer and your order number, if available.

Maison Rose — operated by STMSD LTD
Company registration number: 16220363
Business correspondence address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: info@trymaisonrose.com
Phone: +44 20 37696285
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM GMT (UTC+0)
Contact page: Contact Us

For product returns, use the return destination confirmed by our support team rather than automatically using the business correspondence address.