Shipping policy

Last updated: November 16, 2025

Thank you for shopping with Maison Rose. Below you will find all details regarding order processing, shipping costs, and delivery expectations.

Order Processing (Handling Time)

  • Handling Time: We process orders within 1–3 business days (Monday – Friday).
  • Order Cut-off Time: Orders placed after 5:00 PM (GMT) will be processed the next business day.
  • Orders are not processed on weekends or public holidays. If we anticipate a significant delay in the shipment of your order, we will contact you via email.

Shipping Costs

We offer fixed-rate shipping with no hidden fees:

  • United States: $5.99 USD
  • International: $6.99 USD

All shipping costs are clearly displayed at checkout before you complete your order.

Estimated Delivery Times (Transit Time)

Our delivery times are estimated based on carrier transit times:

  • United States: 7 – 14 business days
  • International: 5 – 14 business days (depending on destination)

Note: Total delivery time = Handling Time (1-3 days) + Transit Time.

Tracking Information

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Incorrect Addresses

Customers are responsible for ensuring they provide the correct shipping address. Maison Rose is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an error, a reshipping fee may apply.

Lost or Damaged Packages

  • Damaged: If your item arrives damaged, please contact us immediately at info@trymaisonrose.com with photos of the product and packaging.

  • Lost: If your package is lost in transit (no tracking update for over 10 business days), please contact us so we can file a claim with the carrier and send you a replacement or issue a refund.

Customs, Duties, and Taxes

Maison Rose is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Contact Information

If you have any questions about our Shipping Policy or your order, please contact us:

  • Company Name: STMSD LTD (Trading as Maison Rose)
  • Email: info@trymaisonrose.com
  • Phone: +44 20 37696285
  • Address: Shelton Street 71-75 Covent Garden, WC2H 9JQ London, United Kingdom
  • Company Number: 16220363