Privacy policy
Last updated: August 13, 2026
Maison Rose is operated by STMSD LTD. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit, use, or make a purchase from trymaisonrose.com (the Site).
1. Personal Information We Collect
We collect personal information that is reasonably necessary to operate the Site, process orders, provide customer support, administer promotions, and comply with our legal obligations.
Contact and Order Information
When you place an order, create an account, contact us, subscribe to marketing communications, or participate in a promotion, we may collect information such as your name, email address, telephone number, billing address, shipping address, order details, and communications with our support team.
Payment Information
Payment details are handled by the payment providers and checkout methods displayed to you at checkout. We do not store or have access to your full payment card details.
Device and Usage Information
When you visit the Site, we may automatically collect information about your device and use of the Site, including your IP address, browser type, operating system, time zone, referring URL, pages viewed, approximate location derived from IP address, and dates and times of visits. This information may be collected through cookies and similar technologies.
Customer Support Information
When you contact us for assistance, we collect the information you choose to provide, including order details, messages, photos, and other information needed to respond to your request.
2. How We Use Your Information
We use personal information to:
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process, fulfil, deliver, and support your orders;
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communicate with you about orders, tracking, returns, refunds, exchanges, cancellations, or customer-service requests;
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operate, maintain, secure, personalise, and improve the Site;
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prevent fraud, misuse, unauthorised transactions, and other security incidents;
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comply with accounting, tax, legal, and regulatory obligations; and
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send marketing communications only where you have opted in or where otherwise permitted by applicable law.
Promotions and Mystery Gift Offers
Where you choose to provide your email address in connection with a promotion or Mystery Gift offer, we use that information to administer the offer, communicate about your order, and, only where you have opted in, send marketing communications.
Providing an email address for a promotional offer does not create a purchase obligation, subscription, recurring payment, or membership. You may unsubscribe from marketing emails at any time by using the unsubscribe link in an email or by contacting us at info@trymaisonrose.com.
3. How We Share Personal Information
We do not sell your personal information. We may share information with service providers only when necessary to operate our business and provide services to you, including:
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Shopify, which hosts our online store and provides ecommerce infrastructure;
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Payment providers and checkout methods displayed to you at checkout, which process payments and related authentication;
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Shipping and fulfilment partners, which need your name, shipping address, and order information to deliver your order;
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Customer support, analytics, fraud-prevention, marketing, and technology providers that help us operate and improve the Site; and
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public authorities, professional advisers, or other parties where disclosure is required by law or reasonably necessary to protect our rights, customers, business, or the public.
We require service providers to use personal information only for the services they provide to us and in accordance with applicable law.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, remember your cart and preferences, understand Site performance, provide relevant content, measure marketing performance, and help protect the Site from fraud and abuse.
You can manage cookies through your browser settings. Please note that blocking certain cookies may affect core Site functions, including your cart or checkout experience.
5. Marketing Communications
You will receive marketing emails only if you choose to subscribe, except where applicable law permits another basis for contact. You can unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting us at info@trymaisonrose.com.
Even after you unsubscribe from marketing communications, we may still send non-marketing messages about your orders, account, returns, customer-service requests, or other transactions.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, handle returns and customer-service requests, prevent fraud, and meet legal, accounting, tax, or reporting requirements.
Order and transaction information is generally retained for up to five years, unless a longer period is required or permitted by applicable law.
7. International Data Transfers
Maison Rose is operated by STMSD LTD in the United Kingdom. Your personal information may be processed in the United Kingdom, the European Economic Area, the United States, or other countries where Shopify or our service providers operate.
Where required, we take reasonable steps to ensure that international transfers are subject to appropriate safeguards under applicable data-protection law.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the processing of your personal information. You may also have the right to withdraw consent where processing is based on consent and to request a portable copy of certain information.
To exercise a privacy right, contact us at info@trymaisonrose.com. We may need to verify your identity before responding to a request. We will respond within the time required by applicable law.
If you are in the United Kingdom or European Economic Area and are not satisfied with our response, you may have the right to lodge a complaint with the relevant data-protection authority, including the UK Information Commissioner’s Office.
9. Children’s Privacy
The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us at info@trymaisonrose.com and we will take appropriate steps to address the request.
10. Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no online system or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal obligations. The updated policy will be posted on this page with a revised “Last updated” date.
12. Contact Us
For questions about this Privacy Policy, your personal information, or a privacy request, please contact us:
STMSD LTD
Email: info@trymaisonrose.com
Phone: +44 20 37696285
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 16220363