Privacy policy

Last updated: February 09, 2026

Maison Rose (operated by STMSD LTD) values your privacy. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit or make a purchase from trymaisonrose.com (the "Site"). By using our Site, you agree to the collection and use of information in accordance with this policy.

Personal Information We Collect

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Below is a summary of the types of personal information we collect:
Contact Information: Your name, email address, phone number, and mailing address, collected when you create an account, place an order, or contact us.
Order Information: Your billing address, shipping address, payment details (processed securely by our payment providers), and order history, collected to fulfill and manage your purchases.
Device and Usage Information: Your IP address, web browser type and version, operating system, time zone setting, referring URLs, pages visited, and the dates and times of your visits. This information is collected automatically through cookies and similar technologies to help us improve the Site and your browsing experience.
Customer Support Information: Any additional information you choose to provide when you contact us for assistance, including correspondence records.

How We Use Your Information

We use the personal information we collect for the following purposes:
To process and fulfill your orders, including shipping, payment processing, and sending order confirmations and updates.
To communicate with you, including responding to your inquiries, providing customer support, and sending you information about your account or transactions.
To personalise and improve your experience on our Site, including displaying relevant content and product recommendations.
To send you marketing communications about new products, promotions, and offers, where you have opted in to receive such communications. You may opt out at any time by clicking the "unsubscribe" link in any marketing email.
To maintain the security and integrity of our Site, detect and prevent fraud, and comply with our legal obligations.

Legal Basis for Processing (EEA and UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:
Performance of a Contract: Processing your order and delivering products you have purchased.
Legitimate Interests: Improving our Site, preventing fraud, and marketing our products (where this does not override your rights).
Consent: Sending you direct marketing communications where you have given your explicit consent.
Legal Obligation: Complying with applicable laws, regulations, and legal processes.

Sharing Your Personal Information

We share your personal information only with trusted third parties who assist us in operating our business. We do not sell your personal information.
Shopify: Our online store is hosted on Shopify. Shopify processes your data on our behalf. You can read more about how Shopify handles your personal information in their Privacy Policy: https://www.shopify.com/legal/privacy.
Payment Processors: Your payment information is processed securely by third-party payment providers (such as Stripe and PayPal ). We do not store your full credit card details on our servers.
Shipping and Fulfilment Partners: We share your name and shipping address with our logistics partners to deliver your orders.
Analytics Providers: We use analytics tools (such as Google Analytics) to understand how visitors use our Site. These tools may collect information about your browsing behaviour using cookies.
Compliance with Laws: We may disclose your personal information if required to do so by law, or if we believe that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.

Cookies and Tracking Technologies

A cookie is a small data file that is placed on your device when you visit our Site. We use the following types of cookies:
Essential Cookies: Required for the Site to function properly, such as maintaining your shopping cart and processing payments. These cannot be disabled.
Performance Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data. This helps us improve the Site's functionality.
Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order data is typically retained for a period of five years for tax and legal compliance purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:
Right of Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You may request that we delete your personal information, subject to certain legal exceptions.
Right to Restrict Processing: You may request that we limit the processing of your personal information in certain circumstances.
Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You may object to the processing of your personal information for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Children's Data

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible. If you believe that a child has provided us with personal information, please contact us immediately.
1.International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
1.Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise any of your rights, please contact us using the details below:

Company Information
This website is owned and operated by:

  • Company Name: STMSD LTD
  • Trading As: Maison Rose
  • Company Registration Number: 16220363
  • Registered Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom: https://ico.org.uk/make-a-complaint/.